Empower Me

Empower Me 
Mobile App | Dialogue, available on the App Store or Google Play
Access Code | Studentcare ID
Coverage Period | September 1st to August 31st  

Empower Me provides mental health and wellness resources which are available to students enrolled in the Studentcare Health and Dental Plan. It builds upon existing mental health resources available on campus and within the Studentcare community to address a variety of needs.  

The service works with professionals from diverse areas of expertise, including psychology, psychotherapy, social work, nutrition, etc., and is accessible through telephone, videoconference (following assessment), or in-person, when permitted under public health guidelines in light of the COVID-19 pandemic.  

Key benefits of using Empower Me include:  

  • Gender and faith-inclusive, as well as culturally sensitive in its approach to service 
  • Multilingual service 
  • Available 24/7, 365 days in the year 
  • Confidential 
  • Support for a variety of issues such as:  
    • Stress and anxiety
    • Psychological support for dependencies 
    • Mourning 
    • Performance anxiety 
    • Life coaching 
    • Individual crisis intervention 
    • LGBTQ+ services 
    • Depression 
    • Loss of motivation 
    • Financial issues 
    • Harassment 
    • Work/school/family balance 
    • Family difficulties 
    • Nutrition issues 
    • Parental roles 
    • Relationship difficulties and more 

Starting September 2023, Dialogue is the new service provider of Empower Me. You can access the services by creating an account at Dialogue mobile app or website. You will need to provide your first and last name, email and date of birth to create the account. Use access code SAP42023 to create your account when prompted. Please visit Studentcare’s Empower Me information page for details.  



Is there a limit to the number of sessions I can have with a therapist? 

There is no limit to the sessions a student has access to, you will be able to make use of them as much as needed. Please note that Empower Me is meant to offer quick, on-the-spot mental wellness support rather than an in-depth approach to mental health support and long-term recovery. Your file will begin with 4 free sessions and may be renewed at no additional cost

 Will I have to pay for the service? 

As an eligible student, access to professionals via Empower Me does not incur extra cost. However, if you get a referral to an external service or resources with additional fees, they may not be fully or partially covered. Please visit Studentcare’s page dedicated to your coverage detail to learn more on health services covered by the student insurance. 

If I have been seeing a therapist through Empower Me and wish to continue having sessions with the same therapist beyond the end of my eligible coverage period, will I be able to?  

While access to Empower Me ends along with the end of your eligibility for the Health and Dental Plan, you will still be able to purchase individual therapy sessions directly from your therapist. Please note that if you wish to do so, you will need to make the necessary arrangements by speaking with your therapist about this directly.   

Can I connect with Empower Me outside Canada?  

As Empower Me services are offered virtually through Dialogue, the services are available 24/7, in both English and French, from any country, if you are outside Canada for less than 90 days.  

Are there additional mental health resources available to undergraduate students? 

Concordia University also offers a variety of mental health support services to students. From short-term therapy to mental health workshops, different free counselling and psychological services are available to students on campus. A comprehensive list of different mental health support services within and outside campus is available through Concordia Health & Wellness Center. To explore, please visit Concordia Health & Wellness webpage.