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CSU Advocacy Center

About Us

Established in 2004, we are independent entity committed to the promotion and preservation of students’ rights at Concordia University.

Our efforts are aimed at helping students who find themselves in difficult academic situations by accurately identifying their needs and determining and executing the necessary course of action.

What Makes Us Unique

Navigating university policies can be overwhelming, but our team is here to bridge the gap between students and the institution. Since we are an independent entity, our advocacy prioritizes your rights and concerns without institutional bias. Our approach is rooted in fairness, ensuring that every student receives guidance tailored to their specific situation.

With years of experience, we’ve developed a deep understanding of Concordia’s policies, procedures, and decision-making processes. This allows us to provide strategic support, whether it’s helping students challenge unfair academic barriers, file complaints, or prepare for disciplinary hearings. We don’t just offer advice—we stand by you every step of the way.

what make us unique

What We Do

We provide independent and confidential support to help students navigate academic and institutional challenges. Whether you’re facing disciplinary action, need assistance with student requests, or are dealing with conflicts, our team is here to ensure you understand your rights and options.

Specifically, our services include:

  • Academic Misconduct – Representation and guidance
    for students facing academic integrity charges.
  • Student Requests – Assistance with late withdrawals,
    grade re-evaluations, readmission applications, and
    more.
  • Issues with Staff or Faculty – Support in resolving
    conflicts with professors and university staff.
  • Complaints – Help in drafting and filing formal complaints
    against students, faculty, or staff.
  • Code of Rights and Responsibilities – Representation for
    behavioral misconduct cases and guidance on student
    rights.
  • General Consultation – Guidance on university policies,
    procedures, and student rights.
  • Commissioner for Oaths – Free notarization services for
    official documents.

For a full breakdown of each service, refer to this section.

What Makes Us Unique

Our Student Advocates are extensively trained in Concordia’s policies and procedures, providing students with guidance and representation in academic and disciplinary matters. From misconduct hearings to complaints and special requests, they help students navigate university bureaucracy with confidence.

As fellow students, they bring both expertise and understanding, ensuring every case is handled with professionalism and care. Their goal is to empower you with the knowledge and support needed to advocate for yourself and overcome institutional challenges.

Confidentiality Disclosure

We are dedicated to maintaining the highest standards of confidentiality to protect students seeking support. All information shared with our advocates remains strictly confidential and will not be disclosed without explicit consent, except when legally required.

FAQs

Know your rights, know your options.

All undergraduate and graduate students at Concordia University can access our services, as the fee levy is automatically
included in tuition.

Yes, our services are completely free for all Concordia undergraduate and graduate students.

No, we operate independently under the Concordia Student Union (CSU), allowing us to advocate for students without institutional bias.

No, we do not provide legal representation, but we offer advocacy and support for university-related matters.

We cannot guarantee specific outcomes, but we provide informed guidance and strategic support to help you navigate your situation.

You can book an appointment by emailing us at advocacy@csu.qc.ca with details about your situation and your availability (refer to Contact Us section for more information).

Yes, we offer both remote and virtual consultations to accommodate students who are unable to visit in person.

We have offices at H-222 inside Hall Building on the Sir George Williams campus and CC-426 inside Central Building on Loyola campus, the latter is by appointment only.

Yes, we operate year-round, with regular hours during the academic year and adjusted hours in the summer.

Contact Us

Email Address

advocacy@csu.qc.ca

Phone Number

(514) 848-7474 ext. 7313

Sir George William Campus – MAIN OFFICE

Sir George Williams Campus, Montreal, Quebec H3G 1M8
Hall building, H-222 (Mezzanine)

Hours of Operation:

Monday to Friday, 9AM-5PM
(During Summer Semester; Fridays 11AM-4PM)

Loyola Campus (By Appointment Only)

7141 Sherbrooke St W Montreal, Quebec H4B 1R6
Central building, CC-426.01

What to include in an email?

In order to assist you in a timely manner, please ensure you have all the following when sending an email:

  • Full Name
  • Phone Number
  • Graduate or Undergraduate Student
  • Situation Context and Relevant Documents
  • Student ID
  • Department and Faculty
  • Student Record
  • Weekly Availabilities

Not sure where to start?

That’s alright! Here’s a simulated example that you can refer to: