Type of Position: Permanent (part-time) (18-21 hours per week)
Start Date: 2022-Jan-31
End Date: Permanent
Location: CSU Advocacy Centre – H-222
Salary/Hourly Rate: $19.77/hr (Class 5)

Deadline to apply: 2022-January-26 (internal applicants: Jan 21st)

Description/Scope:
The Concordia Student Union (CSU) is currently seeking to hire an undergraduate student to fill the position of Student Advocacy Assistant (Student Advocate) at the CSU Advocacy Centre. Reporting to the Advocacy Centre Manager, the Student Advocate represents students in Academic Code of Conduct and Code of Rights and Responsibilities interviews, meetings and Tribunal Hearings and help students who find themselves in difficult academic related situations by accurately identifying their needs and helping them execute an informed course of action, accompanying them where applicable.

Responsibilities:

• To represent students in and prepare students for disciplinary meetings and hearings within the
  university
•  To represent students in and prepare students for Code of Rights and Responsibilities complaints
•  To assist students in understanding complaint procedures, verifying complaint grounds, drafting
  complaints
•  To research university procedures, rules, regulations; and to assist and advise students on them
• To help identify suitable courses of action for problems affecting individual students’ academics
• To review and edit student requests, readmission applications, and other clerical duties
• To regularly and accuratelymaintainmultiple up-to-date files and respect multiple deadlines per case
• To respect and maintain strict confidentiality in all cases
• To efficiently analyze and understand new/unfamiliar material
• To create accurate and concise written summaries of verbal accounts, meetings, incident timelines
  and overall case arcs for communication with relevant university administrators and case notes
• To identify appropriate channels of communication within the university to help resolve problems
  and concerns brought by students.
• To assist in promoting the services of the Centre to undergraduate students
• To contribute to larger projects

Essential Requirement(s):

• Superior communication skills, both written and verbal
• Strong active listening
• Good judgment, strong reasoning skills, and ability to accurately anticipate counter-arguments
• Strong analytical and problem-solving skills
• Ability to handle pressure and difficult interpersonal situations
• A strong knowledge of Concordia’s Academic Code of Conduct
• A strong knowledge of Concordia’s Code of Rights and Responsibilities
• A strong ability to maintain a high degree of professionalism and discretion
• Ability to research and interpret Concordia’s other regulations and policies
• Ability to take initiative and work autonomously

• Ability to communicate and respond considerately and compassionately, especially with individuals
  in difficult or sensitive situations
• Ability to work with and represent the full spectrum of diversity within the Concordia community
• Ability to work within a team and discuss sensitive issues
• Excellent organizational skills
• Knowledge of the CSU and its services
• Knowledge of the rules of natural law
• Computer literate
• Comfortable working in person in an open-space office with a mask on and respecting physical
  distancing requirements, accompanying students, visiting various university personnel at their
  departments for meetings
• Private space to work remotely and virtually speak with students about confidential matters when
  operations are remote
• To be eligible, applicants must be full-time undergraduate students in good standing at Concordia. Applicants who are in failed standing, in conditional standing, or on academic probation or who have been sanctioned under the Code of Rights and Responsibilities or the Academic Code of Conduct are not eligible.

Asset(s):

• Spoken and/or written French or Mandarin are primary assets.
• Arabic, Hindi/Urdu, or other languages are secondary assets
• Ability to understand systems and systems management
• Any extra-curricular activities or relevant experience, especially that vary from main academic
  discipline and that require skills such as:
  – meeting strict deadlines
  – strong written/verbal communication
  – excellent time management and organization under pressure
  – Institutional engagement and effective negotiation with faculty or senior administration
• Any training, certificate, or education related to the requirements of the role
• Be approved for Concordia Work-Study: https://www.concordia.ca/students/financialsupport/work-study.html

*Note- The Work-Study program allows full-time Concordia students to work on-campus part-time and is a
service supported by Financial Aids and Awards office. Visit http://www.concordia.ca/students/financial-support/work-study/about-work-studyprograms.html for more information on how to apply for a Work-Study
Authorization. Keep in mind that eligible students must be registered full-time in a program and receive
governmental student aid. International (except the U.S.) students are exempt from the latter criteria.

Those hired will gain useful and transferrable experience in assisting clients and solving clients’ problems
both suitably and favorably through careful reasoning and informed negotiation by understanding and
analyzing system procedures and priorities while also maintaining a productive and respectful working
relations across university departments.

Applications must include:

• Cover letter and C.V.
• Winter 2022 availabilities
• If applicable, a copy of the authorization for Work-Study received by e-mail from the Concordia
  Financial Aid & Awards Office
• Optional and helpful: Unofficial Transcript / Student Record; Winter 2022 course schedule

How to Apply:
Send your complete application as a single PDF to jobs@csu.qc.ca. Please title the subject of your email:
Advocate_Winter_2022_(First_name_Last_name)

***Internal candidates shall have preference according to the Collective Agreement.***

IMPORTANT NOTES:

• Students applying must be available to work an average of 18-21 hours per week, weekdays
  between 10 am and 6 pm.
• 4 weeks of Training (during paid working hours).
• Only applicants selected for an interview will be contacted for an interview slot.
• For questions or more information, contact the Advocacy Centre directly at advocacy@csu.qc.ca.

Deadline to apply: 2022-January-26 (internal applicants: Jan 21st)