Type of Position: Part-time; Permanent
Start Date: 2024-07-22
End Date: Permanent
Location: 1455 de Maisonneuve Blvd West, Hall Building, H-711
Salary/Hourly Rate: $20.84/hour, 8 to 15 hours a week
Class: 3
Deadline to apply: 10:00 am on July 8, 2024
Description/Scope:
The Concordia Student Union (CSU) is an organization run separately from the University governing bodies at-large, and was created to represent the voice of the undergraduate student body at Concordia.
A team of elected student executives and 45+ staff work within the Union to represent and advocate for student rights, offer services that benefit the undergraduate student population, and overall aim to have a positive impact on the student life experience at Concordia.
The CSU is a unionized workplace that values diversity and teamwork. It offers a dynamic and collaborative framework that encourages fresh ideas and active listening, while fostering an inclusive and respectful work environment.
The CSU reception (SGW Campus) is open Monday to Friday from 10am to 6pm. Work schedules are flexible to suit the demands of your class schedule (in the case of part-time positions), as well as the schedules and availabilities of the team members you will be working with.
At the reception desk, we pride ourselves on being friendly and attentive active listeners. Regarding the work that we do, our focus is on problem-solving and resourcefulness. As a receptionist you are the first person that students meet and interact with when they enter the CSU office, so we count on you to make a good and lasting impression. Students will come to you for information on a broad range of subjects and rely on your guidance. In addition to helping students, you perform other duties within your role, including reserving and managing the calendar for office meeting rooms and other CSU spaces, accepting and filing mail and documents, and approving posters for the public boards.
Responsibilities:
- Greet students coming into the CSU office in a polite and pleasant manner, and provide detailed information about the CSU (including its services, campaigns, events, projects, bursaries, process and policies), and general information about university and affiliated services. Answer in-person, over the phone and email enquiries, and make referrals when appropriate.
- Provide information and guidance on the student Health and Dental plan, explaining the coverage, how best to benefit from the plan, and how to navigate administrative processes such as claims and opt-outs, among others.
- Occasional support of students undergoing personal difficulties. In such cases, discretion and confidentiality must be maintained. Aim to ensure that the student feels listened to and supported. Take appropriate next steps based on existing office protocol.
- Accept forms and documents, while ensuring that the information provided is complete before forwarding it to the appropriate executive and staff.
- Assist executives, staff and student groups with booking meeting rooms and information booths. Approve reservations for meeting rooms and information booths, and monitor reservation calendar.
- Approve postings according to established guidelines and inform students of the current policy for poster distribution.
- Send faxes, distribute mail and packages, and maintain inventory of materials and supplies for the office.
- Update documents in the reception area for the general public and CSU executives and staff. Photocopy and collate documents for further distribution.
- Sell event tickets and promotional items. Maintain petty cash box.
- Keep oneself informed on the general happenings within the CSU.
- Keep oneself informed on relevant University and CSU policies and procedures.
Essential Requirement(s):
- Excellent speaking and writing skills in English. Strong communication skills that allow for free and comfortable conversation between yourself and others in French.
- Ability to convey information with clarity, accuracy, and professionalism.
- Strong people skills—approachable and good listener, with a passion for helping fellow students and the community at-large.
- Patient, empathetic, and able to work with the full spectrum of diversity within the Concordia community
- Ability to research and practice resourcefulness.
- Knowledge of the various services offered by the Concordia University, the CSU, and the Concordia community at-large
- Ability to take initiative, work autonomously, as well as collaboratively
- Computer literate, knowledge of Excel, Outlook, and search engines
- Must be authorized to work in Canada (valid SIN card required)
- Must be a full-time undergraduate student at Concordia University
Asset(s):
- Experience providing front-line service in a fast-paced environment
- Knowledge of Microsoft 365
- Intermediary knowledge of Excel
- Knowledge of Microsoft Teams and Planner
- Strong user knowledge of the CSU Health and Dental Plan
- Be approved for Concordia Work Study
*Note- The Work-Study program, supported by the Financial Aids and Awards office, allows full-time Concordia students to work on a part-time basis, on campus. Visit the Concordia University Work Study Program webpage for more information on how to apply for a Work-Study Authorization. Please keep in mind that those eligible must be registered in a program at Concordia, studying on a full-time basis. Canadian students must be receiving governmental student aid. International (except U.S.) students must be in or beyond their second year of study, paying the full international rate and experiencing financial difficulty.
Your Benefits:
Once you have been hired, you will be eligible for a wide range of benefits. In addition to competitive compensation, the CSU offers attractive benefits for you and your family:
- Annual pay increase
- Paid holidays, including the University holiday period, as well as the reading week in the winter semester
- Personal days
- Paid sick days
- Group insurance for you, your spouse and dependents
- Employee and family assistance program
- Telemedicine
- And more
Applications must include:
- Cover letter and C.V.
- Availabilities for Summer and Fall 2024
- If applicable, a copy of the Work-Study authorization, received by e-mail from the Concordia Financial Aid & Awards Office
How to Apply:
Email your application in a single PDF to jobs@csu.qc.ca by 10:00 am on July 8, 2024. Please title the subject of your email: Receptionist July 2024 – Your full name. Incomplete applications and applications that do not follow these steps will not be considered.
IMPORTANT NOTES:
- Interviews will be held in person at H-711 between July 11 and 18, 2024.
- If hired, you will begin on July 22 with a two-weeks knowledge training followed by a three-weeks on-the-job training. It will allow you to experience the front desk environment first hand, and get accustomed to the flow of a typical work day. The training program is focused on learning in action. You will be supported by a trainer-coach who will help you learn about your role, the CSU and the University at-large.
- For more information, contact Yu-Hui Yu by e-mail at office@csu.qc.ca.
- Internal candidates shall have preference according to the Collective Agreement.