The CSU is looking to hire an Permanent Advocacy Administrative Assistant.  The deadline to apply internally is midnight end of day May 10, 2024  As per the collective agreement, internal candidates shall have preference.

Details of the posting are as follows: 

Advocacy Administrative Assistant  
Type of Position: Permanent (part time) (15-20 hours per week) Start Date: May 20, 2024
Location: CSU Advocacy Centre – H-222 End Date: Permanent
Salary/Hourly Rate: $20.21/hr (Class 3) (+ annual increase June 1st)


Deadline to apply: May 10. 2024 (midnight)


The Concordia Student Union (CSU) is currently seeking an undergraduate student to fill the position of Advocacy Administrative Assistant at the CSU Advocacy Centre. Reporting to the Advocacy Centre Manager, the Administrative Assistant supports the day-to-day operations of the center. The incumbent will be required to deal with individuals under stress and in crisis.



  • To respect and maintain strict confidentiality in all cases.
  • To manage client intake and triage.
  • To manage in-person and telephone inquiries.
  • To manage office scheduling and manage appointments.
  • To answer phone calls and take messages.
  • To file, edit, draft, scan and send paperwork/documents.
  • To send, receive, edit and triage emails.
  • To store evidence for hearings and meetings.
  • To submit requisitions for payment/reimbursement of office expenses.
  • To order office supplies and maintaining appropriate stock levels.
  • To identify students’ academic needs/issues.
  • To draft various office documents and policies under the direction of the Advocacy Centre Manager.
  • To manage quality control of document filing for cases and manage archiving of closed cases.
  • To work with the Advocacy Centre Manager to facilitate training, projects and outreach.
  • To assist Advocacy Centre Manager in various activities.


Essential Requirement(s):

  • A strong ability to maintain a high degree of professionalism and discretion.
  • Excellent organizational skills.
  • Strong communication skills, both written and verbal.
  • Excellent interpersonal and communication skills with the ability to deal sensitively with individuals in distress or in crisis.
  • Ability to exercise judgment in crisis situations.
  • Composure and ability to be a calming influence in a difficult situation.
  • Excellent English language skills, written and verbal.
  • Good French language skills, written and verbal.
  • Computer literacy (full Microsoft 365 Suite: especially Outlook, Excel, SharePoint, Calendar).
  • A strong ability to work independently.
  • Ability to communicate and respond considerately and compassionately, especially with individuals in difficult or sensitive situations.
  • Familiarity with Academic Code of Conduct.
  • Familiarity with the Code of Rights and responsibilities.
  • Familiarity with Concordia policies.
  • In order to be eligible, applicants must be full-time undergraduate students in good standing at Concordia. Applicants who are in failed standing, in conditional standing or on academic probation, or who have been sanctioned under the Code of Rights and Responsibilities or the Academic Code of Conduct are not eligible.



  • Experience as administrative assistant or receptionist.
  • Spoken French, Spoken Mandarin or Spoken Persian is a primary Asset.
  • Arabic, Hindi/Urdu, or other language is also an Asset.
  • Knowledge of Microsoft 365 Suite and Microsoft Access or other database software.
  • Be approved for Concordia Work-Study:


*Note- The Work Study program allows full-time Concordia students to work on-campus part-time and is a service supported by Financial Aids and Awards office. Visit  for more information on how to apply for a Work Study Authorization. Keep in mind that eligible students must be registered full-time in a program and receiving governmental student aid. International (except U.S.) students are exempt from the latter criteria.


Applications must include:

  • Cover letter and C.V.
  • Fall 2024 availabilities.
  • If applicable, a copy of the authorization for Work-Study received by e-mail from the Concordia Financial Aid & Awards Office.
  • Optional and helpful : Unofficial Transcript / Student Record; Fall 2024 & Winter 2025 course schedules.


How to Apply:

Send your complete application as a single PDF to . Please title the subject of your email:



***Internal candidates (Current CSU Employees) shall have preference according to the Collective Agreement.***



·    Interviews  will take place between May 13-17.

·    This is a permanent part-time position designed for successful candidates to hold throughout the duration their studies.

§  Students applying must be available to work 7 hours a day weekdays and then an average of 16-20 hours per week, weekdays between 9am and 5pm , year round excluding holiday closures and annual vacation (exceptions possible during Summer session for leave of absence).

§  Only applicants selected for an interview will be contacted for an interview slot.

·    Incomplete applications shall not be considered

·    For questions or more information, contact the Advocacy Centre directly at


Deadline to apply: May 10, 2024 (midnight)

To apply for this job please visit