Type of Position: Permanent

Start Date:  Immediately

Location:   1455 Boulevard de Maisonneuve O, H-711 (remote work until the office reopens)

End Date: Permanent

Salary/Hourly Rate:  $22.12 (Class 6)/ 35 hours

Responsibilities 

The LIC Assistant Manager will perform the following duties:

• Reports the milestones and statuses of their projects and tasks to the LIC Manager;
• Hires, trains, and supervises Administrative Assistants and coordinates the general and equal distribution of tasks in the department;
• Provides training to the LIC volunteers on office technology and procedures, and drafts the schedules of the volunteers every semester;
• Develops, implements and documents processes, protocols and procedures. Processes should be documented via process mapping with diagrams.
• Ensures that all the Salesforce cases are assigned, accurate, and complete;
• Point of Contact in all IT requests on behalf of LIC;
• Be the Super User on the Customer Relationship Management (CRM) software;
• Assists the IT Department in testing as a privileged user, and in the implementation of software programs;
• Identifies and recommends new technological features and functions in regards to LIC’s needs;
• Encourages feedback from LIC volunteers, clients and partners, and regularly reviews the feedback, and makes recommendations to improve services of the department;
• Under the direction of the LIC Manager, produces a bi-annual and annual report, and supervises the finances of the department within the approved budget;
• In collaboration with the CSU Communications department, provide ideas and updates for the CSU website, Facebook page and other social media platforms;
• Collaborates with other departments on projects;
• Plans, coordinates and oversees events and workshops;

Requirements

• Education in Business Technology Management, Administration, Operations Management, or related fields, or over 2 years of full-time related experience in administration;
• Experience in drafting and implementing policies and protocols;
• Experience in training and supervising a team;
• Experience in using a Customer Relationship Management software program or a software with similar complexity;
• Tech-savvy and curious;
• Adapt quickly to technological changes;
• Excellent interpersonal and communication skills;
• Excellent critical thinking and problem-solving skills;
• Autonomous, strong sense of responsibility, reliable, and patient;
• Detailed-oriented and organized;
• Loyal, collaborative and a team player;
• Experience in project management;
• Excellent oral and written English with intermediate French skills;

Assets

• Experience using Visio is an asset;
• Experience in process mapping;
• Salesforce experience is considered a strong asset;
• Proficiency in Microsoft 365 is considered an asset;
• Experience working in a legal clinic or equivalent;

How to apply: Send your application to job@csu.qc.ca with your CV and Cover Letter (PDF format) before March 8th, 2021 with “LIC Assistant Manager – Winter 2021” as the subject line.