Student Advocacy Assistant (Student Advocate)

Student Advocacy Assistant (Student Advocate)

Type of Position: Permanent (part-time) (12-20 hours per week)
Start Date: 2021-June-07
Location: CSU Advocacy Centre – H-222 (online remote work due to Covid-19)
End Date: Permanent
Salary/Hourly Rate: $19.77/hr (Class 5)
Deadline to apply: 2021-May-19 (internal applicants: May 16th)

The Concordia Student Union (CSU) is currently seeking to hire undergraduate students to fill the positions of Student Advocacy Assistants (Student Advocates) at the CSU Advocacy Centre. Reporting to the Advocacy Centre Manager, the Student Advocates represent students in Academic Code of Conduct and Code of Rights and Responsibilities interviews, meetings and Tribunal Hearings and help students who find themselves in difficult academic-related situations by accurately identifying their needs and helping them execute an informed course of action, accompanying them where applicable.


  • To represent students in and prepare students for disciplinary meetings and hearings within the university.
  • To represent students in and prepare students for Code of Rights and Responsibilities complaints.
  • To assist students in understanding complaint procedures, verifying complaint grounds, drafting complaints.
  • To research university procedures, rules, regulations, and to assist and advise students on them.
  • To help identify suitable courses of action for problems affecting individual student’s academics.
  • To review and edit student requests, readmission applications, and other clerical duties.
  • To regularly and accurately maintain multiple up-to-date files and respect multiple deadlines per case.
  • To respect and maintain strict confidentiality in all cases.
  • To efficiently analyze and understand new/unfamiliar material.
  • To create accurate and concise written summaries of verbal accounts, meetings, incident timelines, and overall case arcs for communication with relevant university administrators and case notes.
  • To identify appropriate channels of communication within the university to help resolve problems and concerns brought by students.
  • To assist in promoting the services of the Centre to undergraduate students.
  • To contribute to larger projects.

Essential Requirement(s):

  • Superior communication skills, both written and verbal
  • Strong active listening.
  • Good judgment, strong reasoning skills, and ability to accurately anticipate counter-arguments.
  • Strong problem-solving skills.
  • Ability to handle pressure and difficult interpersonal situations.
  • A strong knowledge of Concordia’s Academic Code of Conduct.
  • A strong knowledge of Concordia’s Code of Rights and Responsibilities.
  • A strong ability to maintain a high degree of professionalism and discretion.
  • Ability to research and interpret Concordia’s other regulations and policies.
  • Ability to take initiative and work autonomously.
  • Ability to communicate and respond considerately and compassionately, especially with individuals
    in difficult or sensitive situations.
  • Ability to work with and represent the full spectrum of diversity within the Concordia community.
  • Ability to work within a team and discuss sensitive issues.
  • Excellent organizational skills.
  • Knowledge of the CSU and its services.
  • Knowledge of the rules of natural law.
  • Computer literate.
  • Private space to work remotely and virtually speak with students about confidential matters.
  • In order to be eligible, applicants must be full-time graduate students in good standing at
    Concordia. Applicants who are in failed standing, in conditional standing or on academic probation or who have been sanctioned under the Code of Rights and Responsibilities or the Academic Code of Conduct are not eligible.
  • Remote Work and Training 15 hours/week Monday-Friday between the hours of 10 am and 6 pm. New advocates are trained together so please notify us in your application of your availabilities during Summer 2021 semester and/or of any conflicts we should be aware of (be they continuous, such as a course enrollment or second job, or isolated, such as a planned vacation).


  • Spoken and/or written French or Mandarin are primary assets.
  • Arabic, Hindi/Urdu, or other languages are secondary assets.
  • Ability to understand systems and systems management.
  • Any extra-curricular activities or relevant experience, especially that vary from main academic
    discipline and that require skills such as:
    o meeting strict deadlines.
    o strong written/verbal communication.
    o excellent time management and organization under pressure.
    o institutional engagement and effective negotiation with faculty or senior administration.
  • Any training, certificate, or education related to the requirements of the role.
  • Be approved for Concordia Work-Study:

*Note- The Work-Study program allows full-time Concordia students to work on-campus part-time and is a
service supported by Financial Aids and Awards office. Visit
work-study/about-work-studyprograms.html for more information on how to apply for a Work-Study
Authorization. Keep in mind that eligible students must be registered full-time in a program and receiving
governmental student aid. International (except U.S.) students are exempt from the latter criteria.

Those hired will gain useful and transferrable experience in assisting clients and solving clients’ problems both suitably and favorably through careful reasoning and informed negotiation by understanding and analyzing system procedures and priorities while also maintaining productive and respectful working relations across university departments.

Applications must include:

  • Cover letter and C.V.
  • Summer 2021 availabilities
  • If applicable, a copy of the authorization for Work-Study received by e-mail from the Concordia
    Financial Aid & Awards Office
  • Helpful, but unnecessary: Unofficial Transcript / Student Record; Fall 2021 & Winter 2022 course schedules

How to Apply:
Send your complete application in a single PDF to Please title the subject of your email:

Incomplete applications or applications that do not follow all these steps will not be considered

***Internal candidates shall have preference according to the Collective Agreement.***


  • Students applying should be available to work 18 hours per week starting in Summer 2021, weekdays
    between 10am and 6pm.
  • Interviews for External Candidates will be held via video conferencing on May 24th, 2021. Only
    applicants selected for an interview will be contacted by Friday, May 21th, 2021, for an interview slot.
  • Remote Work and Training Summer 2021, 15 hours/week Monday-Friday between the hours of
    10am and 6pm. New advocates are trained together so please notify us in your application of your availabilities during Summer 2021 semester and/or of any conflicts we should be aware of (be they continuous, such as a course enrollment or second job, or isolated, such as a planned vacation).
  • For more information contact us at


Deadline to apply: 2021-May-19 (internal applicants: May 16th)

To apply for this job email your details to